Shipping Policy
Domestic Delivery (Australia)
We offer Standard and Express Shipping within Australia. Shipping charges for your order will be calculated and displayed at checkout.
Express Shipping Speed - 1 to 4 business days.
Standard Shipping Speed - 2 to 8 business days.
International Delivery (NZ, USA + Rest of the World)
We offer International Shipping with AusPost and FedEx starting from $12.60 AU. Shipping charges for your order will be calculated and displayed at checkout. Please note, that your delivery charges are based on the order item's weight and your location.
FedEx International Priority® Express - 3 to 5 business days.
FedEx International Economy® - 6 to 10 business days.
Standard Global Shipping Speeds - 10 to 15 business days.
If you wish to organise Express Shipping to your country, please get in touch with our Customer Care and we'll provide you with a custom quote based on your location: hello@flipkip.com
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. FLIPKIP® is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at hello@flipkip.com with your name and order number, and we will look into it for you.
Refunds and Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. See our full return policy, here.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@flipkip.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
