Frequently Asked Questions

Why was FLIPKIP® made?

We didn’t think you should choose between good hair, glowing skin and your love for linen sheets. Our two-sided cases were created to give you choice in the bedroom. Because who doesn’t love options? Whether your team silk or team linen, we promise an indulgent night's sleep that’s gentle on hair and skin.

Is FLIPKIP® right for me?

FLIPKIP® is for everyone! Whether you’re interested in the beauty benefits of silk or just want a comfy night's sleep, our pillowcases are right for you.

Can I purchase this item as a set?

Yes. We offer ‘single’ and ‘set’ options for all pillowcases. We also offer bundles so you can save on your favourite items.

What are your pillowcases made of?

100% Organic Mulberry Silk (one-side)
100% Organic Linen (one-side)

What does ‘organic’ silk and linen mean?

Good question! To be classed as ‘organic’, natural fibres like silk and linen are grown without nasty pesticides and chemical fertilisers. This makes organic fabrics great hypoallergenic and anti-bacterial choices, particularly for those with sensitive skin. Organic materials will also naturally biodegrade over time, unlike synthetic fabrics which eventually become waste and can emit harmful toxins.

What are the benefits of silk?

Besides from a luxe kip, silk has many perks that will benefit your skin and hair. Learn about the beauty and bedroom benefits, here.

What are the benefits of linen?

Extremely cosy? Heat regulating? Ages like a goddamn fine wine? Sounds like linen. Read more about the benefits, here.

Can I wash my FLIPKIP® Pillowcase?

Absolutely! Our silk-linen pillowcases are machine washable. Please refer to our considered care instructions when washing your case. Not following our wash instructions may lead to accelerated wear and/or changes to texture, shine and colour.

How long will my pillowcase last?

We pride ourselves on using premium-grade materials for our sleep essentials. FLIPKIP® pillowcases use Pure Mulberry Silk that is high-quality, 22 momme. Momme refers to the density and quality of silk. 

The higher the momme, the shinier, silkier, thicker and therefore more durable your silk. Entry-level silk that is under 22 momme is thinner and delicate, making it prone to tearing and faster deterioration. Our cases are the optimal density and quality for bedding, ensuring longevity and comfort. As for linen, it’s the GOAT in durability. Linen is famous for ageing well and getting softer with wash and wear.

Keep in mind, silk is still a delicate fabric that will wear naturally over time. This is normal. Take extra care when inserting your pillows and follow our wash instructions for a long love affair. Not following our wash instructions may lead to accelerated wear and/or changes to the texture, shine and colour of your silk.

Where do you ship?

We ship within Australia and internationally. Delivery times will vary depending on location. Please refer to our Shipping Policy.

How long will it take to receive my product?

Delivery times will vary depending on location.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


Express Shipping Speed - 1 to 4 business days.
Standard Shipping Speed - 2 to 8 business days.


Express Global Shipping Speeds - 5 to 10 business days.
Standard Global Shipping Speeds - 10 to 15 business days.

Please refer to our shipping guide, here.

Can I change my order?

Yes, but you’ll need to be quick! If you wish to cancel or change your order, please notify us immediately by emailing Amendments to your order cannot be actioned after processing.

Can I return this item?

We think you'll love your FLIPKIP® purchase. However, if for any reason you're not satisfied with your items, you may return them within 30 days of receiving for a full refund or exchange. See here for our returns policy.

Is your packaging eco-friendly?

Yes, our planet is important to us. Your purchase will come protected in a sealed biodegradable bag and recyclable packaging.

Get In Touch

Got a question for us? Drop us a line and we'll get right back to you!